Privacy Policy

Last updated: 28/05/2025

At EduCore (“we,” “us,” “our”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us, including through our website and in-person education services.

1. Data Controller
EduCore is the data controller responsible for your personal data.

Contact Details:
EduCore
Email: info@educorehome.co.uk
Phone: 07546959143

2. Personal Data We Collect

We collect and process the following personal data:

• Contact Information: names, addresses, phone numbers, and email addresses of parents/guardians and students.

• Emergency Contact Information: names and phone numbers of emergency contacts.

• Student Data: year group, subjects studied, academic progress, attendance records, and any special educational needs disclosed.

• Health Information: basic health details such as allergies, medical conditions, or dietary needs provided to support student wellbeing.

• Payment Information: billing details and payment history (processed securely).

• Communication Data: correspondence via email, telephone, or in-person meetings.

• Website Data: IP addresses, cookies, and analytics data collected through our website.

3. How We Collect Your Data

• Through online enquiry and registration forms.

• Via direct communication (phone, email, face-to-face).

• During lessons and assessments.

• Automatically through website usage via cookies and analytics tools.

4. Purposes and Legal Basis for Processing

We process your personal data for the following reasons:

• To provide educational services: including lesson planning, assessment, and reporting. (Legal basis: Contract performance)

• To communicate with you: respond to enquiries, send updates and important notices. (Legal basis: Contract performance and/or legitimate interests)

• For payment processing and financial records: invoicing, receipts, and accounting. (Legal basis: Contract performance and legal obligation)

• To comply with safeguarding and regulatory requirements. (Legal basis: Legal obligation)

• For website operation and improvement: using cookies and analytics to enhance user experience. (Legal basis: Consent for cookies)

We obtain parental consent for processing personal data of children under 13, in line with UK data protection guidance.

5. Data Sharing and Third Parties

We do not sell or rent your personal data. We may share information with:

• Exam boards and centres: for registration and exam entry.

• Service providers: such as IT support or payment processors, all of whom comply with GDPR.

• Regulatory bodies: if legally required to do so (e.g., safeguarding authorities).

6. Data Security

We implement appropriate technical and organisational measures to protect your data against unauthorized access, loss, or damage, including:

• Secure servers and encrypted storage.

• Access controls limiting data to authorised staff.

• Regular staff training on data protection.

7. Data Retention

We keep your personal data only as long as necessary to fulfil the purposes outlined above or to comply with legal obligations. Typically, student records are retained for 5 years after the student leaves EduCore.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data.

• Request correction of inaccurate or incomplete data.

• Request deletion or restriction of processing (subject to legal or contractual limits).

• Object to data processing based on legitimate interests.

• Withdraw consent where processing is based on consent (e.g., cookies).

• Request data portability.

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is mishandled.

Withdrawing consent for cookies will not affect the core educational services but may affect your website experience.

To exercise these rights, contact us at info@educorehome.co.uk

9. Cookies

Our website uses cookies for essential functions and analytics.

We ask for your consent to non-essential cookies via a cookie banner on your first visit. You can manage or disable cookies via your browser settings at any time. For more details, see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy occasionally. We will notify users of significant changes via our website or email.